What are bunch of morons!

2/21/07 Wed. still snow outside but about 30 degree
Having to deal with multiple companies after losing wallet, I got everything replaced except unable to close my bank accounts. After 5 faxes to 3 different fax numbers and 15 phone calls to the bank. They finally decided to process my fax request to close one of my two accounts, which is not an acceptable form of request since the account were restricted - therefore an actual letter needs to be mailed to their office. Closing the account is fine but they can't tell us where they wire my money. Again, after a few calls to the bank, talked to a few incompetent individuals, the answer were "we don't know where your money was wired to, we don't know who process the wire, we don't know how much was wire and we don't know why we process your fax request". And every time I asked to speak to a manager, they are all "not available". One rep name Carlo Marlius even told me that, "I can get your name and phone number, will have someone to call you back." When I asked who he reports to, he said the "management team" - how idiotic. I demanded a manager name, who he unwilling provided, Brain J. How can a bank tells you that they don't know where they wired your money? That's just simply unacceptable and unbelievable. I think practice inconsistency is their policy and being a moron is a minium qualification to be hired.