What are bunch of morons!

2/21/07 Wed. still snow outside but about 30 degree
Having to deal with multiple companies after losing wallet, I got everything replaced except unable to close my bank accounts. After 5 faxes to 3 different fax numbers and 15 phone calls to the bank. They finally decided to process my fax request to close one of my two accounts, which is not an acceptable form of request since the account were restricted - therefore an actual letter needs to be mailed to their office. Closing the account is fine but they can't tell us where they wire my money. Again, after a few calls to the bank, talked to a few incompetent individuals, the answer were "we don't know where your money was wired to, we don't know who process the wire, we don't know how much was wire and we don't know why we process your fax request". And every time I asked to speak to a manager, they are all "not available". One rep name Carlo Marlius even told me that, "I can get your name and phone number, will have someone to call you back." When I asked who he reports to, he said the "management team" - how idiotic. I demanded a manager name, who he unwilling provided, Brain J. How can a bank tells you that they don't know where they wired your money? That's just simply unacceptable and unbelievable. I think practice inconsistency is their policy and being a moron is a minium qualification to be hired.

Lost Wallet

2/13/07 (Tue). Supposed to get up to 10 inches of snow overnight.

Many things had happened within the last few weeks....

we went to Las Vegas on 1/27/07. Unfortunately, my wallet was lost/stolen within the first hour of arriving to Vegas. I spent the first few hours calling credit cards companies and bank to freeze all of the accounts. I am still dealing with my bank regarding to my accounts.

Oh well, I guess things happen! Have to pay more attention to my credit report now since someone else has my ss# . By the way, Samantha, your birth certificate was also in Mommy's wallet. So, when you get to about 16yo, you should check your credit report too-just in case:)

We also went to the Elmo live show on 2/9/07. Samantha enjoyed it for the first 30min, then she walked around the Fox Theater. The next day, we went out to the hall with Isabel, Sarah and Vivian. Samantha refused to sit down during dinner time. We ended up eating dinner while chasing after her. She did make some friends at the Chinese restaurant though.

Going to the city hall tonight to voice our opinions about frequent power outage at our neighborhood.